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IT Vendor Manager


IT Vendor Manager

Dublin | Ireland

What you can expect in return:

What a great time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. Every organisation will tell you that their people are their most prized asset - we`ll tell you that too. The difference is however, we prove it - through commitment to nurturing, encouraging, challenging and training our people. On top of a great career path, we can offer you a range of benefits such as discounted VHI, FREE banking, preferential rates on loans and financial products, holiday and insurance funds, generous annual leave and staff offers. We also have many sports & social clubs, award winning LearningZone training and development opportunities to get involved in volunteering and collecting for charities through our Give Together initiative.

Reporting to the Vendor Management Manager, the successful candidate will be responsible for the following areas:

Relationship Management

  • Deliver effective and constructive relationship management based on a partnering approach with assigned vendor(s)
  • Analyse problem areas and help resolve disputes acting as an escalation point for significant issues which might arise with IT partners
  • Drive value from strategic relationships focussing on innovation, high performance, value add business outcomes and the overall efficacy of the partnership
  • Work with the Head of Vendor Management and other key stakeholders to add strategic and tactical value to the overall BOI Vendor life-cycle from sourcing through to purchasing and managing IT services from third parties

Performance and Governance Management

  • Define and deliver effective metrics regarding supplier performance in relation to contracted services and develop vendor scorecards and dashboards
  • Manage vendor performance against deliverables across the relevant managed service provision
  • Act as the accountable point of escalation for all significant vendor issues
  • Utilising and building on the existing governance structure oversee meeting logistics, facilitation, minute taking and action log maintenance

Contract Management

  • Manage and monitor all assigned contractual obligations and governance processes to meet required standards
  • Work with the IT organisation to help translate functional requests into contract specifications/changes to ensure product requirements are fulfilled and tailored to the business
  • Respond to contract queries and guidance requests as they arise from business and Technology customers

Risk & Compliance Management

  • Ensure vendor risk factors are being identified and appropriately documented.
  • Monitor vendor compliance with internal and regulatory requirements and ensure that appropriate controls and processes are in place to deliver compliance

Essential Qualifications:

  • 3rd level degree in a relevant discipline or equivalent experience

Key Requirements of this role:


  • Strong understanding of IT out-sourcing contracts and experience in managing external supplier contracts & relationships
  • An ability to understand and interpret IT managed service contracts, and assess the overall impact of technical, commercial and service changes as they arise;
  • Up-to-date knowledge of the global IT vendor landscape, services offered, and pricing
  • Demonstrated ability to manage well under pressure
  • Strong inter-personal skills, with the ability and confidence to develop and build good relationships with internal stakeholders and key external suppliers.


  • Negotiation & Influencing Skills
  • Business and Commercial Acumen
  • Strong financial and analytical skills
  • An understanding of contract law
  • A background in and/or understanding of Information Technology enterprise services would be beneficial

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Closing date: Aug 03, 2017

Thank you

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