Untitled 102 2

Vendor Management Support


Vendor Management Support

Dublin | Ireland

What you can expect in return

What a great time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. Every organisation will tell you that their people are their most prized asset - we`ll tell you that too. The difference is however, we prove it - through commitment to nurturing, encouraging, challenging and training our people. On top of a great career path, we can offer you a range of benefits such as discounted VHI, FREE banking, preferential rates on loans and financial products, holiday and insurance funds, generous annual leave and staff offers. We also have many sports & social clubs, award winning LearningZone training and development opportunities to get involved in volunteering and collecting for charities through our Give Together initiative.

Key Rsponsibilities:

Contract Management

  • Monitor and maintain evidence of all deliverables across Vendor Contracts
  • Execute BAU contract change process and evidence/approvals maintenance
  • Review and validate conformed schedules as updates are provided by suppliers
  • Execute contract obligations process and associated governance
  • Execute formal correspondence process as required
  • Respond to ad-hoc contract queries and guidance requests

Risk and Compliance Management (incl. Regulatory)

  • Ensure vendor risk factors are being identified and appropriately documented
  • Support ongoing due diligence programmes on key vendors
  • Monitor/update vendor management controls as required and support testing of these controls
  • Support GIA reviews/audits relating to inscope vendors
  • Respond to requests from regulatory authorities, GTaC Assurance, GRCOR and others for information/evidence on key vendors

Vendor Governance and Performance Management

  • Execute Governance Model and Chair Vendor Performance Meetings as per the Governance and controls model
  • Monitor supplier performance in relation to contractual obligations and provide inputs to relevant scorecards
  • Support Vendor Manager in the management and strategy execution of key Vendors

Demand Management, Quality Assurance & Continuous Improvement

  • Support the Request for Service (RFS) process for key IT Suppliers
  • Engage with relevant internal stakeholders to review and assess technical and commercial detail of RFS`
  • Assist in driving quality assurance (QA) and continuous improvement (CI) across the RFS cycle

Essential Qualifications:

  • 3rd level degree in a relevant discipline or equivalent experience

Essential Skills & Experience:


  • Good understanding of IT out-sourcing contracts andexperience in managing external supplier contracts & relationships
  • An ability to understand and interpret contracts, and assess the impact of changes as they arise;
  • Demonstrated ability to manage well under pressure and in a fast-paced environment
  • Strong inter-personal skills, with the ability and confidence to develop and build good relationships with key internal and external stakeholders;
  • Experience with licence agreements and maintenance contracts an advantage
  • Dealing with third parties and vendor engagement expertise an advantage


  • Strong analytical skills - advanced user of MS Office suite esp. Excel and PowerPoint
  • Well-developed interpersonal skills
  • Good attention to detail and excellent organisational skills
  • A background in and/or understanding of Information Technology enterprise services would be beneficial

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Thank you

What happens next?

You've seen your dream job, now what can you expect from the process?