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Technical Services Owner


Technical Services Owner

Dublin | Ireland

The Bank supports its varied customers through a variety of complex application services. These services are made up of number components that include application code, hardware, middleware, network, database and third party products.

The Technical Services Owner (TSO) will be accountable for the entire technical landscape of a portfolio of services. The TSO will be responsible for a small team of internal Technical Service Owners and/or Technical Architects supplied by our outsourced Service Partners. This TSO will support the Bank in ensuring it maintains resilient technical services both now and into the future. In performing this function they will assess the impact of all change including design, volume, and currency and security requirements. The TSO and their team will support the Service Delivery Manager who has overall responsibility of the services.

As the TSO you will be accountable for the overall technical management of a defined portfolio of IT Services from an infrastructure, middleware and application perspective. You will:

  • Maintain the Intellectual Property (IP) for the Bank including end to end knowledge management
  • Consult with other departments to assess the design of new/amended IT services and ensure that the necessary operational support requirements are considered
  • Coordinate responses to ad hoc queries and Projects from outside the team
  • Protect service by assessing the impact of change by participation in Service Introduction, Transition activities and Change Management forums
  • Deliver an effective Level 2 support service for both Incidents and Problems
  • Manage our partners delivering the Level 2 service
  • Identify and recommend solutions to service gaps that may arise
  • Support the drafting and review of GTaC risks where required
  • Propose and assist with proactive maintenance including performance and capacity management
  • Develop expertise in the Bank`s diagnostic tools and recommend configuration
  • Develop a proactive service monitoring approach
  • Keep abreast of technical developments and tools that could assist the Bank
  • Ensure Service Security and Compliance
  • Suggest IT Service improvements

Risk & Compliance

  • Maintain & monitor standards, controls, processes and solutions to minimise business and IT risk
  • Ensure full compliance with all Group, Legal and Regulatory requirements and standards

Management Support

  • Positive and proactive participation within the team and active collaboration with colleagues across the area as appropriate

Essential Qualifications:

  • Third Level IT Qualification
  • ITIL Certification or equivalent
  • Formal Temenos T24 certification/training
  • DevOps Certification or equivalent
  • Cloud Service Architecture Certification or equivalent

Essential Skills & Experience:


  • Technical Experience on T24, Mulesoft, JIRA, Oracle ExaData and other associated frameworks and platforms
  • Experience of working in DevOps based delivery structure
  • Technical Experience on cloud based service
  • Team management and development
  • ITIL and /or Quality process
  • Leadership and management of teams
  • Experience in dealing with multiple international outsource vendors
  • Strong customer focused background and commercial awareness
  • Demonstrable experience in discussing technical issues with people at all levels (Customers, Vendors, Service & Business Partners and other Technology Services teams)
  • Process improvement experience with a focus on continued streamlining of processes
  • Proven ability to present service improvement initiatives to both technical and non-technical audiences


  • Leadership Skills
  • People Management Skills
  • Vendor Management Skills
  • Interpersonal Skills
  • Relationship Management Skills
  • Influencing and Negotiations Skills
  • Analytical Skills
  • Communication skills - verbal and written

Desirable requirements:

  • Project management certification PRINCE 2 / PMI or equivalent desirable

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.

Closing date: Aug 03, 2017

Thank you

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