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Sales Consultants


Sales Consultants

Bristol | England | United Kingdom

Purpose of the role

The main purpose is to deliver to both new and existing customers across associated Bank of Ireland Group partners. It works with customers to understand their financial services related needs and requirements to build meaningful relationships and provide information only services requested by customers. Typical products include Loans, Credit Cards, Deposits & Personal Current Accounts.

A key focus with all activity is to ensure customer needs are met and the team deliver outstanding performance to help the Bank grow quality revenue through the achievement of financial related targets set

Key responsibilities

  • Be the initial point of contact for all banking enquiries into the contact centre and handle associated telephony support calls for the online service.
  • Conduct structured conversations to pre-qualify enquiries. This will involve determining basic eligibility and criteria checks, applying effective levels of judgement without exception
  • Deliver excellence in customer service and ensure all telephony standards targets are met
  • Review and keep up-to-date with all communications cascaded on criteria/policy changes, sales performance, service and key business messages
  • Achieve and maintain the required levels of competency in line with training and competence requirements, ensuring that all mandatory and regular training and/or testing is completed in accordance with training and competence requirements
  • To understand the implications and impact your role and activities have on our customers under Conduct Risk / Treating Customers Fairly principles and that you ensure fair outcomes to all customers
  • Ensuring departmental policies and procedure are adhered to i.e contact centre best practice

Essential Qualifications

5 Grade C or above GCSE`s including English & Maths

Essential Experience

Achieve sales targets and consistently remain compliant

  • Experience of working in a customer centric Contact Centre environment, working to telephony standards and metrics
  • Proven track record of complying with internal and external; regulatory, operational, compliance, credit and key control systems and procedures
  • Experienced at working to consistently meet or exceed minimum performance standards for sales interviews as specified in assessment documentation
  • Excellent planning and organisational skills
  • Passion for service excellence and serving customers
  • Keen attention to detail and accuracy in work outputs
Closing date: Jul 28, 2017

Thank you

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