Republic of Ireland | Ireland
Bank of Ireland has many Partner colleagues in India whose roles are to support the Bank`s technology service. The purpose of this new role is to ensure that the needs of the Customer are clearly and regularly articulated to our Partners in India while also ensuring issues are dealt with on a real-time basis. The role will ensure that our Off-Shore Partners are meeting their end-to-end contractual obligations. Due to the size and scope of our partner contracts, the management of these contracts is far more complex than measures such as SLA/OLA targets. The new role will manage day to day issues that arise between the Bank`s Technology Services department in Ireland and our Off-Shore Partners by providing "on the ground" support there. The role will also assist in the oversight and governance functions associated with our Partner relationships.
Leadership & People Management:
Risk & Compliance:
3rd level degree in a relevant discipline or equivalent experience
Essential Skills & Experience:
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