I am currently Director of Distribution Channels within the Retail Division of Bank of Ireland with responsibility for the Republic of Ireland Branch Network, Business Bankers and Direct Channels (telephone, online, mobile, tablet etc.) which offers the full range of financial products and services to our customers.
In my role I meet a diverse range of customers across the country. The needs of our business and consumer customers vary from town to town, from segment to segment and from channel to channel. The first step in responding to these needs is listening and I am very proud of how all my colleagues listen to the diverse requirements of our customers every day. Having a workforce that reflects this diverse range of customers is critical to this success. That’s why I’m passionate about supporting all of our colleagues from all backgrounds to feel proud to be part of the Bank of Ireland team.