Service, Customer & Innovation

The Opportunity


Bank of Ireland wants to be recognised as a world class provider of superior customer service. In order to do this we must make it easy for our customers to do business with us by providing ease of access to services through multiple channels and developing innovative process improvements to enhance the customer experience. 


What you can expect in return


Successful applicants will take on a number of challenging rotations during the two year programme, each designed to give an all-round experience of our Customer Service proposition, Digital and Innovation journey, as well as our Operations and Payments businesses.

Over the course of the programme you will gain first-hand knowledge and practice of applying the principles of continuous improvement and lean operations. You will play a key role in supporting the Group’s Digital & Innovation agenda. You will also be given the chance to develop your stakeholder management capability and will have the opportunity to work at a strategic level supporting a number of innovative change programmes.

It is a fast paced and ever evolving area and we are seeking talented, innovative and motivated graduates to join our diverse team.

As part of your time on the programme you will manage a number of projects to support the Working Together agenda, collaborating with stakeholders at all levels. Working Together is our people framework to deliver on the division’s key priority areas.

As well as this, all of our Service, Customer & Innovation Graduate Programme participants get the chance to undertake our Diploma in Banking, Operations & Digital which is in conjunction with UCD and the Institute of Banking.

The closing date for this application is 26th February.


Caroline Barry

B.Comm UCC

I knew I wanted to work in financial services in some capacity, but I chose the Bank of Ireland programme over others because I liked the idea of the rotations and the variety that there was for them. Also, each encounter I had with Bank of Ireland staff throughout the application/acceptance stages, from the college career fair through to the assessment day, was very positive so I knew that it would be a good place to work.

I like the variety of the types of work that are available here in Customer, Service & Innovation, my first 2 rotations have been completely different and have both had great learning opportunities and have helped me develop different skills. The Graduate Development at Bank of Ireland is of a very high standard in comparison to other companies that have graduate programmes; there’s no doubt that significant investment has been made for our development and that’s very motivating. I also like that the day job is only part of the Grad Programme – on top of that there are excellent networking opportunities and skill development by getting involved in various workstreams (e.g. Working Together) and bank-sponsored initiatives, such as Junk Kouture & Bizworld.

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